We work the way that engineers have worked down through the ages; we really do know our business, we use a range of carefully selected tools and techniques, we listen to our clients, and we take care to deliver real benefits for our clients. We still work just as quickly as anybody else; we just take extra care to make sure that we are doing the right thing, and doing it right. We will not jump on the latest hyped-up buzzword bandwagon because it’s fashionable; but if there is practical benefit from new techniques, we’ll use it where it’s appropriate.